terms and conditions

By using our Website, you agree to these Terms and Conditions of Use (“Terms & Conditions”). We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using this Website after we post any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Terms & Conditions, you should not use our Website and, if applicable, you should arrange to cancel your registered user account.Scope of Terms & Conditions Unless we indicate otherwise, these Terms & Conditions apply to your use of the website (“Website”) owned or operated by Caros Kitchen a Florida company . .Terms & Conditions – In General By using this Website, you agree to be legally bound and to abide by these Terms & Conditions, just as if you had signed this agreement. If you do not comply with these Terms & Conditions at any time, we reserve the right, if applicable, to do any one or more of the following with or without prior notice to you: (a) Deactivate your password; (b) Terminate your user account; (c) Delete any and all information in your user account; and (d) Restrict or block your access to the Website. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Website. | From time to time, we may supplement these Terms & Conditions with additional terms and conditions (“Additional Terms”). You understand and agree that Additional Terms are automatically incorporated by reference into these Terms & Conditions..Restrictions on Use of Materials You acknowledge that this Website contains, or may contain in the future, information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, “Content”) that are protected by copyrights, patents, trademarks, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed. | All Content is copyrighted under the United States copyright laws (and, if applicable, similar foreign laws). You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the Content, in whole or in part. When Content is downloaded to your computer, you do not obtain any ownership interest in the Content. You may download the Content for personal use only. Modification of the Content or use of the Content for any other purpose, including, but not limited to, use of any Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent..Becoming a Registered User There is no cost to becoming a registered user of our Website. You do not have to become a registered user to use this Website. However, you must be a registered user to order our food products (“Products”). From time to time, areas of the Website may be restricted for use by registered users only. You must register in accordance with instructions that you will find on this Website. | If you elect to become a registered user of our Website, you agree to provide us with true, accurate and complete information about yourself (“Registered User Data”), and to maintain and promptly update the Registered User Data and any other information you provide to us, to keep it accurate. Without limiting any other provision of these Terms & Conditions, if you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such is the case, we reserve the right to suspend or terminate your user account and refuse any and all current or future use of our Website (or any portion thereof). You agree not to assign, transfer or sublicense your rights as a registered user of this Website. You further agree not to register for more than one account, create an account on behalf of someone else, or create a false or misleading identity on this Website. .Privacy We are committed to protecting your privacy and security. For more information, you should review our Privacy Policy, which is incorporated into these Terms & Conditions by this reference. .Links These Terms & Conditions apply only to this Website, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website’s administrator or webmaster. .Password and User Security If you are a registered user of this Website, you are responsible for (a) maintaining the confidentiality of your password; (b) maintaining the confidentiality of your user account information; and (c) any and all activities which occur under your user account. You agree to notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else’s password.

The eight most common food allergens are: milk, eggs, peanuts, tree nuts (almonds, cashews, walnuts, etc.), fish (like tilapia, cod, flounder, mahi mahi), shellfish (such as crab, lobster, shrimp), soy and wheat. It is important to note that we prepare foods in our kitchens with these wholesome ingredients. While we make every effort and use best practices to avoid cross contamination, we cannot guarantee that there won’t be any cross contamination with your meals delivered by Caros Kitchen. Food allergy reactions can range from mild to severe. We urge you to use caution when ordering from Caros Kitchen. If you have a food allergy, please let us know at the time of your first order.Furthermore, if your allergy moderate to severe we cannot recommend Caros Kitchen for you. Health and alercy Disclaimer This Website does not provide weight loss management or advice. Caros Kitchen is not a medical organization and our staff cannot give you medical advice or diagnosis. Nothing contained in this Website should be construed as such advice or diagnosis. You are urged and advised to seek the advice of a physician before beginning any weight loss effort or regimen. This Website is intended for use only by healthy adult individuals. The Website is not intended for use by minors, pregnant women, or individuals with any type of health condition.

At Caros Kitchen we take our mission of preparing and delivering fresh food very seriously. While we do our utmost to prevent any disturbances to our delivery cycles, there are times it is unavoidable. When extreme weather conditions such as a hurricane occurs there exists the possibility that deliveries may be delayed or cancelled to ensure the safety of our drivers. Our team will notify you should there be a scheduled change to any of your deliveries; however we will do our utmost to avoid any delays. Be sure to follow us on our Facebook page: Caros Kitchen . Our Facebook and Twitter page will always have our most current news and important client updates.

Pricing Policy We make every attempt to avoid errors in pricing and product information. If a mistake occurs, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars. Credit Card Security Caros Kitchen is committed to protecting any information you give us during a credit card transaction. Caros Kitchen uses a third party vendor to process all credit card payments. Caros Kitchen does not have access to your credit card information. To extent that Caros Kitchen may, in the future, have access to your credit card information, we will treat it as personal information covered by our Privacy Policy. In accordance with our Privacy Policy, we will not share the information. In accordance with industry custom, we enforce commercially reasonable security measures to protect against the loss or misuse of any personal information that we have collected from you. PLEASE NOTE THAT NORMAL E-MAIL (SUCH AS USING “CONTACT US” OR YOUR HOME E-MAIL) IS NOT ENCRYPTED AND THUS IS NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE. Payment Caros Kitchen currently accepts Visa, MasterCard, Discover and American Express for all orders. Payment for Products ordered will be processed at the time of placing such order. You agree to pay promptly all charges to your account (which includes items purchased and applicable taxes) for any order placed by you or anyone who you allow to use your customer identification number or password, including members of your family, friends or any other person. For your order to be accepted, your method of payment shall be validated and must have enough available funds required for the transaction. Upon approval, the order will be accepted for shipping and delivery. Caros Kitchen reserves the right to establish a spending limit for your account. Your right to order Products is also subject to limits established by your payment card issuer. When you sign up you will determine on which billing cycle you would like to be charged. We have a (1) Weekly, (2) Bi-Weekly and (3) Monthly Option available (20-day cycle). We accept Visa, MasterCard, Discover and American Express. We do not accept cash or checks.Payments must be received before your first delivery. To notify us that you do not wish to AUTO-RENEW for a subsequent billing cycle, we require notice in writing at least 3 business days prior to your current order cycle ending. If you wish terminate the auto-renew option, please write NO AUTO-RENEW in the subject line of your email and send your request to [email protected]. **If payment issues arise (cc declines, etc), a Caros Kitchen representative will contact you to follow up and change the method of payment. If contacted via email, phone call or text 3 documented times with no response back; the customers order will be cancelled. You must call to reinstate your account. Unpaid balances will be sent to a 3rd party collections company.

For your convenience, Caros Kitchen offers subscription services whereby you select a set of meals and a delivery date of your choosing and Caros Kitchen sends those meals to the location you have selected on a weekly basis. Deliveries are made on Mondays between the hours of 5pm – 9pm. Meals should be refrigerated immediately until you are ready to enjoy (Remember no preservatives used). Please leave your empty cooler bags with ice packs outside on your front doorstep the night before your next delivery. There is no initial charge for the cooler bags and ice packs. It is the company policy that the cooler bags and ice packs must be left outside your front door the night before each delivery. If not returned after multiple admits, there will be a charge of $20 per missing bag. Turning Off Subscriptions You can turn off your subscription at any time; however, if you turn off the subscription after the cut-off time has passed and an order has been placed, your order cannot be cancelled or changed. You must turn off your subscription prior to the cut-off time to take effect for the next week’s delivery. You may re-subscribe at any time provided that Caros Kitchen reserves the right to not permit re-subscription where Caros Kitchen has previously elected to terminate a subscription by you.

If you are not 100% satisfied with your purchase, you may request a full refund within 7 days of delivery by sending an email to [email protected]. This does not apply to orders larger than $100 and we reserve the right to reject requests deemed to be fraudulent.

Caros Kitchen charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate (7%) in the state of Florida.